Practice Policy

To protect myself, my vulnerable household family members and all my clients, I have the following health requests of my clients as follows:

If you have covid or have been in contact with anyone that has covid, if you have a cough, a fever, loss of taste and smell or have been in contact with anyone with these symptoms or are generally feeling unwell then please contact me as we will need to postpone your appointment until you are fit & well again.
In return I will apply these high standards to myself. Should I feel unwell, unable to treat or it is inadvisable for me to treat, I will contact and explain the situation to you as soon as possible before your treatment and get your appointment rebooked.

My fees are all payable in full at the time of treatment.
I reserve the right to choose to use discretion regarding the application of any discounts.

I have a 24-hour cancellation policy. As you are aware my business is dependent on the number of clients, I can see in my clinic hours. Therefore, if you are unable to make a previously arranged appointment, I request that you provide me with at least 24 hours’ notice. This will allow me the option to re-book the time slot with someone on my waiting list.
Less than 24 hours’ notice may result in a fair-use fee of 50% of my usual treatment cost. This fee will be required to be settled prior to any future bookings.

I request a deposit of 50% of my usual appointment fee from all Appointments made under this deposit scheme are able to be rescheduled with more than 24-hour notice. With less than 24 hours’ notice the deposit will be withheld as stated in my cancellation policy above.

[NB deposits are only deemed non-returnable if there have been expenses incurred and to cover actual losses.]

I offer the option to book a package of treatments. These are provided at a reduced price as they are paid for in advance.

These treatments can be booked during my normal working hours with no restrictions.

Where an appointment is booked and missed, my cancellation policy above will apply, and a proportion of the treatment will be deducted from those remaining.

I supply the option to buy gift vouchers for treatments.
These treatments can be booked during my normal working hours with no restrictions.
These vouchers are required to be used within 6 months of purchase and must be shown at treatment appointment.
These vouchers are non-refundable.
Where an appointment is booked and missed, my cancellation policy above will apply, and a proportion of the treatment will be deducted from those remaining.

I only play Royalty free music within my business and therefore I am not required to have The Music License. Unless you are in your own home, I am unable to play your preferred music selection.

I chose to use discretion regarding the wearing of face coverings whilst carrying out your treatment, the likelihood is I will be wearing one when I treat you due to the nature of my personal situation with having vulnerable household family members.

I have chosen to be regulated by the CNHC, my choice to be voluntarily regulated and the extra requirements of me are explained on the CNHC website. https://www.cnhc.org.uk/

Even working under the high standards of the AOR I am still required to have a license when working from home or at a clinic. I have a Special Treatment License with Essex County Council and this is displayed in my treatment room.

I offer other therapies in addition to reflexology. I provide these therapies to the same high standard expected by the AOR for reflexology. I also have insurance in place for these additional therapies.